Refund & Guarantee Policy

This policy forms part of our Statement of Work and applies to every work order placed with OvernightOps, operated by DataRiver New Zealand Limited, NZBN 9429050155972.

1. Delivery guarantee

If we fail to deliver the agreed artifact in accordance with your selected turnaround tier and the acceptance criteria recorded at checkout, you may request a 100% refund of the fees paid for that work order. This guarantee applies where the shortfall is within our control.

2. When the clock pauses

The turnaround clock is paused when the inputs required to perform the work are missing, ambiguous, or cannot be used — for example, an expired or permission-restricted token, or a specification that does not define a verifiable outcome. Time spent waiting for usable inputs does not count toward the guarantee. We will clearly state what is required to resume.

3. Included revision cycle

Every order includes one structured revision cycle within 48 hours of delivery. Revisions correct deviations from the specification captured at checkout at no additional cost. New scope, additional resources, or architectural changes are handled as a separate, separately priced engagement.

4. When fees are non-refundable

Because compute and senior engineering capacity are allocated immediately upon checkout, fees are non-refundable once execution has commenced, except:

• where clause 1 (delivery guarantee) applies; or
• where a refund is required by applicable law, including the New Zealand Consumer Guarantees Act 1993 where it applies.

5. How to request a refund

1. Email info@datariver.co.nz from the corporate address used at checkout.
2. Include your order reference (format ORD_...) and a brief description of the shortfall against the acceptance criteria.
3. We will review the delivery against the agreed criteria and respond in writing. Where the guarantee applies, the refund is issued to the original payment method.

6. Chargebacks

Please contact us before initiating a chargeback so we have the opportunity to resolve the matter directly. Payment disputes are governed by our Terms of Service and the Statement of Work.

7. Currency and payment rail

Prices are charged in United States dollars (USD) via Stripe. Refunds are returned in the original currency. Any differences caused by exchange rates or third-party processing fees at the time of refund are outside our control.

8. Contact

Refund and guarantee enquiries: info@datariver.co.nz. DataRiver New Zealand Limited, NZBN 9429050155972, https://datariver.co.nz/.